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✺ Hi, I'm Susana I've spent the last 10+ years scaling support operations at Airbnb and Loom.

Now, I partner with early-stage tech startups to design scalable customer experience strategies.

Get in touch ✌︎


Why Customisable Contact Rates Matter

The Balancing Act: Cost-Cutting & Stellar Customer Experience

Quality in Support: Beyond the Numbers

Support & Revenue Impact