With a solid track record of over ten years in the tech industry, my focus is on creating meaningful customer-brand interactions.
My approach is strategic and thoughtful, centered on building customer experiences that are genuinely valuable – turning every interaction into an opportunity for growth and connection.
A few career highlights:
⚡️ Innovative Solutions: Spearheaded a self-service model at Loom, reducing contact rates by 175% within two years, leading to significant cost savings.
📚 Knowledge Integration: Developed a comprehensive internal knowledge base at Airbnb, streamlining processes for support agents and vendor partners, and enhancing service quality.
🚀 Strategic Growth: Devised and implemented a flexible customer experience strategy at Loom, supporting a user base expansion to 25 million in six years.
Specializing in Startup Success
Currently, I split my time between advisory roles, consulting projects and mentorship sessions.
My services range from strategic planning to hands-on training, ensuring your customer experience is a cornerstone of your business success.
Proud collaborations, clients & investments:
☕ Café | 🗓️ Amie | ✍️ Twain | 🍳 The Breakfast | 🌎 Boundless | ⚔️ Sword Health | ✨ Codacy
Outside of consulting, I dedicate time to mentoring emerging leaders through Startup Lisboa and Portuguese Women in Tech.
I'm also involved in the Women Innovators Programme, a joint initiative with the United Nations Development Programme and 4YFN.
🇵🇹 Based in Lisbon, working with global brands.